Refund policy

We want you and your pet to love your Trick or Tail order. If something isn't right, we'll make it right. No need to ship anything back.

Damaged, defective or wrong item

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery. We'll send you a free replacement or give you a full refund, whichever you prefer. You do not need to return the item.

Please email support@trickortailpets.com with your order number and a clear photo or short video showing the problem. This helps us resolve your request quickly.

Order not received

If your order has not arrived within 15 days of shipping and tracking has not updated for more than 10 business days, contact us and we will send a replacement or issue a full refund.

If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then contact us. We'll open an investigation with the carrier and help you find a solution.

Wrong size or changed your mind

Because our costumes ship directly from our partner warehouse, we can't accept returns for sizing or change of mind. To help your pet get the right fit, please check the size chart in the product photos before ordering. If your pet is between sizes, choose the larger size.

If the size doesn't fit, email us within 30 days of delivery and we'll send you a 20% discount code to order the correct size.

Cancellations

You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.

How refunds work

Approved refunds are issued to your original payment method within 3 business days. Depending on your bank, it may take 5-10 business days for the refund to appear on your statement.